Returns & Exchanges

At Revibe Philippines, we stand by the quality of our certified pre-owned electronics with a hassle-free 7-day return policy and a comprehensive warranty for your peace of mind. If your device is defective or doesn't meet our quality standards, we are committed to providing a swift replacement or a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or live chat within 7 days of receiving your item to report any technical issues or cosmetic discrepancies.

• 2.
  Quality Verification

  Provide clear photos or a short video of the device and its original Revibe packaging to help our technicians perform a preliminary assessment.

• 3.
  Secure Packaging and Pickup

  Once approved, place the device back in its original box with all included accessories; our courier partner will be dispatched to your location for a free pickup.

• 4.
  Inspection and Resolution

  After our quality control team verifies the device at our warehouse, we will process your replacement unit or issue a refund to your original payment method within 3-5 business days.